Customer Operations Agent - Belgium (f/m/x)
Auto1 Group
Customer Operations Agent - Belgium (f/m/x)
Choose challenge. Choose pace. Choose growth.
AUTO1 Group – Europe's leading digital automotive platform. Our mission? To revolutionize the highly fragmented used car market and build the best way to buy and sell cars. Wijkopenautos.be, part of AUTO1 Group, values vehicles online and offers a market-based price. Not only the car, but also the customer is important to us. That's why we support our customers throughout the entire sales process.
Through our well-known brands Autohero, wijkopenautos.be and AUTO1.com we have exactly the right solution for private customers as well as our B2B partners – operating in more than 30 European countries. Our strong team of over 6,000 employees is dedicated to making car trading, transportation, and financing as fast and efficient as possible for our customers across Europe.
Grow personally and help shape the future of car trading with us.
Job Description
- Communicate with our private customers by phone and email, taking responsibility for checking and following up on their files;
- Identify customers' needs, clarify information, research every issue and provide optimal solutions;
- Go the extra mile to engage customers;
Qualifications
- Very good written and spoken Dutch or French language skills;
- Excellent communication skills and strong customer orientation with a friendly and professional approach;
- Previous experience in customer service, administration or related area;
- Interest in the automotive sector will be a plus.
Additional Information
What you can expect from us :
- Permanent work contract, full time;
- Flexibility to also work from home;
- A nice office just 1 minute away from Pipera metro station;
- A warm team atmosphere and fun team events;
- Private medical services subscription via Medicover;
- Open communication and delivering results are more important to us than a dress code;
- Inclusive and respectful multicultural work environment.
At AUTO1 Group, we have an open culture and believe in direct communication and diversity. This means we want everyone to feel welcome and we offer equal opportunities for all – regardless of gender, ethnicity, religion, age, sexual orientation, disability, or any other non-performance-related factor.