TPWD - System Analyst II (desktop Computer Support Analyst)

Job Posting

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

All applications must contain complete job histories in the WORK HISTORY SECTION to include job title, dates of employment (month/year), name of employer, name of supervisor, description of duties performed. Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. Omission of data can be the basis for disqualification; you may state “unknown” for any incomplete fields. College transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Resumes are encouraged as attachments but will not be used to determine eligibility. Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. If this information is not submitted, your application will be considered incomplete.

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/. Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouse’s active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Jeff Krempin, (512) 389-8058, jeff.krempin@tpwd.texas.gov

PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744

General Description

Under the general direction of the Desktop/Mobile Support Manager, this position performs moderately complex (journey-level) computer systems analysis work. Supports Windows OS, standard and non-standard applications in a distributed Microsoft environment. Resolves network, telecommunications and application problems for local and remote users. Serves as level two/three support for the Help Desk incidents/tasks. Involved in IT/Agency technology projects and participates in submitting requests for technology budget. Participates in major IT technology deployment projects. Ensures that optimal network/desktop performance, capacity, availability and security are maintained for all agency technology users. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulation and procedures.

Qualifications

MINIMUM QUALIFICATIONS:

• Education: Sixty semester hours college credit in an accredited college or university.
• Experience: Four years full-time experience in computer systems support.
• Licensure: Applicant must possess a valid State driver’s license.

ACCEPTABLE SUBSTITUTIONS: One additional year full-time of required experience may substitute for thirty semester hours of the required education with a maximum substitution of sixty semester hours.

PREFERRED QUALIFICATIONS:

• Education: Major course work in field of Information Technology from an accredited college or university.
• Experience: Experience working with Desktop and Network Environments including Desktop and laptop Computers, Routers, Switches, Servers and related hardware devices. Experience working with computer software to include Windows Operating Systems, Office Suites, Virus protection, asset management, call ticket management, Backups and updates.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Internet software to include: Internet browsers, email, FTP.
• Knowledge of TCP/IP, Routers, Hubs, Switches on an Ethernet topology.
• Knowledge of customer support skills that include: management of incident/task calls, prioritizing calls and communication to end-users.
• Knowledge of microcomputer architecture and design.
• Knowledge of Windows Operating Systems, Office Suites, Virus protection, asset management, call ticket management, Backups and updates.
• Knowledge of Endpoint management software. i.e. Intune.
• Knowledge of iOS, Android and MacOS.
• Skill in Microsoft Windows OS.
• Skill in the following platforms (MS Windows OS, LAN/WAN (Routers, Switches) MacOS.
• Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goals.
• Skill in following written instruction and system documentation.
• Skill in customer support practices.
• Skill in effective verbal and written communication.
• Ability to install, configure and trouble-shoot Internet, and components on MS Windows operating systems.
• Ability to set up new and trickledown computers manually or by loading with imaging software.
• Ability to integrate newly developed technologies into the existing environment.
• Ability to communicate well both verbally and in writing.
• Ability to diagnose and solve complex MS operating system problems.
• Ability to install, configure and troubleshoot complex microcomputer hardware and peripheral problems.