Technical Support Representative Team Lead

Team Lead, Technical Support Representative IV

As a Team Lead, Technical Support Representative IV, you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls, emails, alarms and chat. The Lead Technical Service Representative will lead, support and manage an assigned team to successfully achieve departmental and company goals. The candidate should have the ability to delegate tasks smartly, but they must know that they have to perform some technical tasks themselves. We want a responsible candidate who will leave no stone unturned to help the organization improve. You'll utilize multiple computers and databases to record the results of interactions.

Additional Skills & Qualifications The ideal candidate will satisfy the following requirements and qualifications:

• Strong leadership skills with the ability to motivate and inspire a team
• World-class customer service skills
• Active listening skills
• Conflict resolution and problem solving capabilities
• Proficient computer skills in remote desktops, G-Suite and OS navigation
• Ability to lead a team of 3 or more people
• Excellent communication and interpersonal skills
• Demonstrated proficiency in typing and grammar
• Ability to organize documents and records as well as detailed note taking
• Demonstrated proficiency in BAS, HVAC and relay logic lighting controls
• Minimum of 2 years experience within a contact center as a Team Lead
• High School diploma or General Education Degree

Job Type & Location This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits The pay range for this position is $28.85 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Austin, TX.

Application Deadline This position is anticipated to close on Feb 23, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.