Technical Account Manager (specialist)

Technical Account Manager Specialist

The Technical Account Manager Specialist acts as a trusted advisor and primary point of contact for Oracle's most complex customer accounts, delivering optimal business and technical solutions. The role combines expertise in Oracle products (including SaaS, IaaS, PaaS, and OCI) with advanced account management skills to drive customer success, project execution, and sustained service adoption. This individual serves as a strategist, collaborator, problem solver, and advocate to ensure both organizational and customer goals are achieved.

Key Responsibilities

Customer & Account Management

• Serve as the main point of contact for highly complex contracts, providing expert guidance on business processes, product/service functionality, and/or implementation activities.
• Maintain strong customer relationships, communicating with senior leadership and key stakeholders to ensure satisfaction and alignment with service delivery objectives.
• Proactively educate and advise customers on leveraging Oracle products and services for maximum value, including guiding customers through business process transformation and cloud adoption initiatives.
• Lead account planning, contract renewal, and solution roadmap development; ensure up-to-date management of customer account information and contractual agreements.

Technical Solution Delivery

• Translate customer business requirements into effective solutions across Oracle's product set (Fusion, OCI, on-prem, SaaS, IaaS, PaaS).
• Guide customers in the optimal use and health of Oracle investments, providing deployment guidance and technical recommendations for project delivery and cloud migration.
• Conduct fit-gap analyses, validate technology assumptions, and develop transition roadmaps to meet customer needs.
• Lead the review, development, and execution of technical delivery plans, collaborating with product, support, and implementation teams to ensure project success across the SDLC (Software Development Lifecycle).

Problem Solving & Issue Resolution

• Serve as an escalation point for advanced issues, leading efforts to resolve critical incidents and prevent future challenges through data-driven root cause analysis.
• Anticipate and address potential crises or concerns; connect and escalate high-impact issues to relevant teams as appropriate.
• Mentor others in advanced problem-solving techniques and innovative methodologies.

Innovation & Continuous Improvement

• Drive adoption of innovative solutions and best practices by collaborating across teams and lines of business.
• Contribute thought leadership to the organization, staying abreast of emerging technologies, industry standards, and integrating them into existing workflows.
• Lead continuous improvement initiatives and develop metrics to measure and enhance the effectiveness of solutions and services delivered.

Collaboration & Leadership

• Influence and align cross-functional leaders and teams to achieve strategic objectives and drive organizational success.
• Foster partnerships with customers, internal teams, and third-party partners, actively seeking diverse perspectives and promoting inclusivity.
• Mentor team members, contributing to talent development and organizational growth.

Required Skills & Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience.
• Minimum 8 years in the IT industry, with at least 5 years of demonstrated experience in OCI and related Oracle Cloud verticals (HCM, ERP, SCM, Sales Cloud, EPM).
• Extensive experience in technical solution development, business process design, SDLC, and account management within large enterprises or service providers.
• Excellent analytical, communication, and organizational skills; able to articulate complex solutions to both technical and business audiences.
• Demonstrated ability to develop technology roadmaps, lead cross-functional teams, and build strong relationships with senior business leaders.
• Experience with IaaS, PaaS to SaaS integration frameworks and underlying relational databases.
• Strong understanding of CSS Service Portfolio (Cloud and On-prem).
• Willingness to travel up to 25% as needed.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $41.83 to $85.63 per hour; from: $87,000 to $178,100 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.