IT Support Technician

IT Support Technician

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal partners. Job responsibilities will include onboarding, providing support to our users, and supporting the local office IT infrastructure.

Responsibilities:

• Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk.
• Update, maintain, and dispatch tickets routed to our ticketing system
• Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off
• Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment
• Track hardware and software inventory
• Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements
• Document and train users on IT systems and standard methodologies
• Provide A/V support
• Coordinate with external vendors to service or repair equipment
• Patch management on corporate infrastructure

Requirements:

• Superb communication, documentation and customer service skills
• 5+ years of experience providing IT support in a corporate environment
• 5+ years of experience in support and troubleshooting of Mac OS platforms and Windows operating systems
• Ability to work independently or collaboratively
• Experience in cloud hosted solutions (G-Suite, Office 365, Netsuite, Salesforce)
• Experience working with Cisco, Meraki, and other network solutions
• Experience with routers, switches, firewalls, wireless access points
• Understanding of network protocols (TCP/IP, addressing, DNS)
• Familiarity with device management systems (ie. JAMF, Intune)
• Familiarity with IT compliance and change management concepts is a plus
• Travel when needed to support remote offices (less than 5% of the time)
• Must be able to lift up to 50 pounds

Bonus:

• ACMT certified
• Certified Casper Technician (CCT) or JAMF 200 Certification

Skills:

• Windows 10, Mac, Desktop Support, GSuite, Office 365, JAMF, Technical support, Linux, Netsuite, Salesforce, A/V Support, Networking protocols

Job Type & Location:

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits:

The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Feb 25, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.