Help Desk Analyst

Help Desk Analyst Hybrid

This role is ideal for someone who enjoys troubleshooting, problem-solving, and supporting end users with clear, professional communication. Required skills include 1+ year of help desk or service desk experience, strong knowledge of Windows OS, Office 365, and Active Directory, and solid troubleshooting abilities and effective communication skills.

What you'll be doing includes providing end-user support via phone, email, and chat, troubleshooting issues with Windows devices, PCs, printers, and applications, working with basic networking concepts (DNS, DHCP, TCP/IP), triaging and escalating high-impact incidents, assisting leadership with process improvements and documentation, supporting small technical projects as needed, and breaking down technical issues into simple, user-friendly explanations.

Schedule & hybrid setup includes a hybrid: onsite Monday–Thursday, remote Fridays. After 90 days, strong performers may qualify for 2 remote days per week. The day shift schedule includes 3+ weeks of onsite training.

Expectations include strong reliability and consistent attendance, professional communication and a customer-focused mindset, and weekly attendance and performance reporting.

This is a contract position based out of Austin, TX. The pay range for this position is $20.00 - $23.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Austin, TX. Application deadline is anticipated to close on Feb 27, 2026.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.