Global Delivery Intern - Customer Success Support

Oracle Internship Program

Must be enrolled in a university prior to and post internship. Target Internship Duration: May-Aug 2026 Work Location: Austin, TX Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp, etc.

The Program: Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions. We are hiring students with a diverse set of skills and experiences to work in and across teams. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to make an impact.

The Team

Come and Join us! The world is changing, and Oracle is looking for leaders like you to be part of that change. We believe transformation is led by individuals with diverse backgrounds, experiences, and ways of thinking. At Oracle, we continue to push forward and innovate, not in spite of challenges, but because of them. We're looking for motivated students who want to leave their mark at one of the world's largest B2B technology companies. Customer Success Services is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

The Role

Oracle's Customer Success Service (CSS) team is seeking a Global Delivery Intern who will have broad responsibilities and participate to manage the seamless transition of Oracle solutions and services from development to production environments while providing cloud expertise for our valued customers. While working under an experienced mentor, you will further expand your knowledge by working on day-to-day cases at Oracle.

Responsibilities

Job Responsibilities:

• Participate to resolve high level, very complex, or previously unknown issues requiring expert technical knowledge and business acumen.
• Work with experienced ASE and the customer to establish plans for integration of new software releases, database backups, and recovery strategies
• Leverage artificial intelligence and machine learning techniques to identify, design, and implement data-driven solutions that optimize business processes and enhance decision-making.
• Research technical and industry related issues in Server Technology
• Perform root cause analysis of difficult database/applications problems and their solutions
• Assist to provide expert advice and guidance on Oracle Cloud solutions, best practices, and industry trends.
• Identify and communicate pertinent Oracle alerts
• Interface with Oracle development, Support, Consulting and on-site support
• Analyze trends of product usage by customer
• Collaborate and work closely with cross-functional teams, business development during Sales cycles to come up with optimal solutions for customer requirements.

What You'll Experience

Shadowing, mentoring and training opportunities with our experienced team of CSS professionals. Hands-on application of Database and Application skills in a fast-paced work environment Learn and be part of a fostering culture of continuous learning and development.

Qualifications & Characteristics

Bachelor's degree in a relevant field (Computer Science, Data Science, AI, Information Technology, Business Management, etc.). Project Management or Account Management Basic understanding of Oracle's latest product technologies, solutions, or services. Knowledge with Cloud technologies such as OCI, Azure, AWS etc. Cloud certifications highly desirable. Knowledge of Database and database methodologies such as Database management, Load Balancing, Performance Tuning, SQL analysis etc. Strong programming skills in languages such as Python. Familiarity with machine learning technologies and Generative AI tools. Demonstrates good communication and project management skills. Eagerness to learn and adapt to new technologies and methodologies. Proficiency in working in a fast-paced, collaborative, and customer focused environment.

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle's experienced job openings. For information on currently open positions at Oracle, please visit oracle.com/goto/careers.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC0

About Us: Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.