IT Support Technician

IT Support Specialist

This position is in Olathe, KS. Relocation assistance will be considered.

Position is expected to be posted 10/16/2025 – 11/02/2025

Compensation Range: $42.25 - $47.75 hourly

Annual Bonus Opportunity

Primary Duties:

• Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations.
• Identifies requirements for computer images and configurations to maximize productivity and reliability. May assist in the design, testing, and implementation of standard images.
• Provides project management on software/hardware upgrades and enhancements.
• Logs, troubleshoots, updates and follows through on incidents and requests, including incidents that are escalated, until final resolution is reached.
• May establish and or maintain wireless communications for field users including WMR, Handheld devices and Modems.
• Uses Software management tools to update and deliver software applications to field computer. Maintains security and encryption software.
• Participates on teams with other divisions or Shared Services to evaluate, deploy and support enterprise solutions.
• Acts as a liaison with end users to keep them advised regarding upcoming technology changes and strategies.
• Coordinates and assists with maintaining an inventory of company IT assets.
• May support telecom equipment including, phone systems and patch panel facilities in field offices and corporate offices.
• Assists in the implementation, testing, and configuration of corporate hardware and software computer systems.
• Evaluates, analyzes and resolves problems associated with maintaining high availability levels of hardware, laptops, tablets and, computer software to maintain enterprise standards.
• Coordinates with vendors or contractors to ensure proper implementation of hardware, related systems and, infrastructure.
• Keeps abreast of technology changes and makes recommendations on technical changes, training and, adoption rates to improve operating efficiencies.
• Provides training to field and corporate offices on desktops, laptops, Tablets, and basic software functionality.

Minimum Requirements & Skills:

• Education/Experience Level: Bachelor's degree in IT and two years related experience; or a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and four years related experience. Valid driver's license.
• Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.
• Number Skills: Requires the ability to perform analyses involving ratios, percentages and comparisons.
• Computer Skills: Requires knowledge of various software applications to create documents, reports and/or graphics.
• Physical Demands: Ability to lift and carry 60 pounds from the ground to 34 inches. Ability to lift 20 pounds from the ground to 72 inches. Ability to lift 25 pounds from the ground to 57 inches. Ability to ascend/descend 3 rungs on a ladder. Ability to bend, stoop, squat, kneel, and/or crouch. Works in an indoor environment. Travel is required. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting objects up to 100 pounds.

Benefits Provided at No Cost to You:

• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Basic Life Insurance
• Business Travel Accident Insurance
• Short-Term and Long-Term Disability Plans
• Holidays and Paid Time Off
• Parental Leave
• Health Education and Improvement Programs
• Employer Contribution to Health Savings Account (when enrolled in High-Deductible Health Plan)
• Employee Assistance Program
• Employee Education Assistance Program (Tuition Reimbursement)
• Pregnancy and Parenting Support
• Caregiver Support Program
• Identity Theft Protection

Benefits You Help Pay For (voluntary):

• Retirement Savings Plan – Individual Contribution (including Roth option)
• Investment Advice and Management
• Medical Insurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Telemedicine
• Supplemental Term Life Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death-Dismemberment Insurance
• Benefit eligibility on first day of employment

Job Family: Customer Support