Technical Support Specialist - Czech Market

Technical Support Specialist

Atlean World is an HR SaaS Consultant dedicated to fostering multicultural environments and enhancing the recruitment experience in multilingual markets.

Your Next Job, Without Boundaries!

We are excited to offer a rewarding opportunity in Lisbon, Portugal as a Technical Support Specialist focused on the Czech Market.

Why consider this Technical Support Specialist role?

• Experience living in the vibrant city of Lisbon with a diverse, multicultural community
• Represent a renowned global brand within the social networking and social hub space
• Accelerate your career growth in an international environment

What your daily activities will look like:

• Provide end-to-end support for customers' online orders, including delivery management, shipping investigations, returns, payments, refunds, order tracking, and customer inquiries.
• Handle sensitive customer and client data in compliance with PCI and GDPR regulations.
• Communicate with customers, carriers/couriers, financial institutions, internal teams, and other stakeholders to resolve issues efficiently.
• Identify, analyze, and escalate complex cases when necessary, using internal knowledge bases and tools.
• Maintain high customer service standards and contribute to continuous improvement of the customer experience.
• Work collaboratively within a team environment to achieve project and operational goals.