Tier 1 Support Technician
Service Desk Technician
Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This role will be required to sit onsite five times a week. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores. It is imperative that this person has excellent communication skills and personality.
Below are the shift options for this role (all EST):
- Option 1) Weds-Sun 3:00 PM to 12:00 AM
- Option 2) Mon-Fri 11:00 AM to 8:00 PM
- Option 3) Sat-Sun 8:00 AM to 5:00 PM, Mon-Weds 3:00 PM to 12:00 AM
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Skills and Requirements:
- 2+ years of service desk experience
- Experience resolving hardware and software issues via phone and email
- Experience troubleshooting Windows and Mac environments
- Experience supporting mobile devices (iOS, Android)
- Use of ServiceNow ticketing system
- Proven customer service skills and communication skills
- Experience working within a retail support environment