Program Mgr, Digital Experience & Solutions - Customer Experience Suite

Program Manager

Program Manager is responsible for leading, planning, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users. Key responsibilities include defining project scope and schedule while focusing on regular and timely delivery of value; organizing and leading project status and working meetings; preparing and distributing progress reports; managing risks and issues; correcting deviations from plans; and performing delivery planning for assigned projects. Additionally, the role involves assisting in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members. The Program Manager partners with Manager, Digital Experience Support to drive the adoption of new digital processes and technologies. They ensure training programs and support systems are in place to assist employees in adapting to digital changes. They also define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile execution and delivery. The Program Manager promotes empowerment of the team, ensuring that each team member is fully engaged in the project and making a meaningful contribution, and encourages a sustainable pace with high levels of quality for the team. They support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.

Job requirements include a bachelor's degree in computer science, engineering, or business. The candidate should have a solid understanding of the system development life cycle. Knowledge of both Agile and traditional project management principles and practices is required, along with the ability to blend them together in the right proportions to fit a project and business environment. Proven track of successful implementation of software or web development projects using Agile methodologies including 5+ years of experience as a Program Manager managing large, complex projects in a high-tech development environment with multi-function teams is necessary. Experience overseeing multi-functional project teams with at least 10-15 team members is also required. A sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues is needed. The candidate should have the ability to provide leadership to business analysts and collaborate with customers to develop strategies and solutions of high business value. Strong interpersonal, communication, facilitation, and presentation skills are essential.

About Southern Company Gas: Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company, America's premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

Southern Company is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable, and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental, and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect our values and dedication to service. To learn more, visit www.southerncompany.com.

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees, and health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here. Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.