Desktop Support Technician

Job Opportunity in Atlanta, Georgia

Our client is currently looking to bring in a computer savvy consultant in Atlanta, Georgia. This position helps improve the productivity of employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.

Job Responsibilities:

• Assists the Level 3 with installs and repairs on:
• Standalone and networked printers (Windows environment)
• Video conferencing equipment
• Other peripherals as assigned
• Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
• Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
• Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase
• Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
• Identify and suggest possible improvements on processes and procedures
• Maintain working knowledge of products and/or services
• Other tasks as assigned

Qualifications:

• Associates degree (Bachelor's degree a plus)
• Two years related experience
• CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
• Proven customer service skills
• Capable of comprehensive listening (understanding the message(s) that is being communicated)
• Versatile, flexible, and a willingness to work within constantly changing priorities
• Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365
• Knowledge of:
• Network structure, security, and function (Cisco/Meraki)
• Network printer function and the ability to troubleshoot printing problems
• Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
• VoIP phone functions and the ability to troubleshoot problems
• Cell phones, smart phones, and tablets
• Installing/reinstalling operating systems (Windows 7/10) and applications
• Able to:
• Effectively prioritize and execute tasks in a high-pressure environment
• Train users of all levels to be proficient using computer-based applications

Skills: Infrastructure, Windows 10, Active directory, Troubleshooting

Top Skills: Infrastructure, Windows 10, Active directory, Troubleshooting

Additional Skills & Qualifications:

• Communication skills, verbal and written
• Attention to details
• Interpersonal skills
• Organizational, problem-solving, and analytical skills

Experience Level: Intermediate Level

Job Type & Location: This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits: The pay range for this position is $20.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Atlanta, GA.

Application Deadline: This position is anticipated to close on Jan 9, 2026.