Customer Service Officer
Atkore
Customer Service Officer
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
We are currently looking for a Customer Service Officer who will take on a broad role. This person will be responsible for full project support, which includes Customer Service assistance in processing orders as well as Supply Chain support in managing and tracking the progress of orders. This person will serve as the link between the project and various departments within our organization.
As the single point of contact in this specific project, this Customer Service Officer will manage customer interactions, and all administrative tasks needed.
The ideal candidate will possess strong language skills (native Dutch speaker, fluent in both written and spoken English. They should be accustomed to working with SAP and/or Salesforce, be accurate and flexible, have a relevant bachelor's degree, and have solid experience in a similar role within the industrial sector. Experience in lean manufacturing or working in a business system-based company is a plus. As this is a sedentary position, the candidate should live within a 30-minute drive of our organization.
What you'll do:
- Process and follow up on the project and orders in the ERP System (SAP)
- Answer questions via phone, chat or email regarding product availability, delivery situation and interact with end customer on forecasting
- Collaborate with the local Sales team and/or local contact dedicated to the project to ensure smooth order processing (EDI orders, email, Portal, Salesforce)
- Become the "Go To" person for the end customer to coordinate all activities between end customer and internal stakeholders
- Communicate with project contacts and internal departments regarding volume requests, delivery time etc.
- Request transportation and resolve any delivery issues
- Follow up on Customer Portal requests
- Process and follow up on express shipments, complaints and returns
- Follow up on required documents and certificates for export customers
What you'll bring:
- Strong language knowledge (Dutch and English)
- A relevant Bachelor's degree and solid experience in a similar role within the industrial sector
- Strong knowledge of MS Office, SAP and/or Salesforce
- Knowledge of customs legislation and export procedures is a bonus
- Accuracy and custom-oriented work are important to you
- You align perfectly with our 5 core values: Responsibility, Respect, Teamwork, Excellence, and Integrity.
Within 3 months, you'll:
- Complete your Atkore immersion program.
- Understand how your role contributes to Atkore's strategy.
- Become familiar with our product range through training and customer feedback/experience
Within 6 months, you'll:
- Manage, input and follow-up orders for your customer project
- Handle and follow up complaints, returns and special requests
- Collaborate with your sales colleague to empower cross functional sales.
- Identify ways to strengthen customer relationships in alignment with Atkore's core values: Accountability, Teamwork, Integrity, Respect and Excellence.
Within 12 months, you'll:
- Manage an efficient client portfolio that supports Atkore's strategy.
- Engage in meaningful, solution-orientated conversations with clients, keeping all brands in mind.
- Resolve any client issues effectively
Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!