EBS Support Analyst (O2C)

Oracle Ebs Support Analyst

Are you ready to grow your expertise within a global ERP landscape and play a key role in supporting our Oracle E-Business Suite? How about joining our talented team, where everyone has a voice, and together we collaborate with our stakeholders. It's a diverse and inclusive work environment where world-class talent knows no distinctions. We're looking for an Oracle EBS Support Analyst with hands-on experience in Oracle EBusiness Suite to join our IT Corporate Applications team. We seek critical thinkers who are autonomous, investigative, communicative, and resilient, ready to embrace new challenges, and who thrive in a collaborative team setting where shared knowledge drives success. If you're analytical, proactive, curious, ready to advance your Oracle EBS expertise and be part of a collaborative global team shaping the future of our ERP landscape, we'd love to meet you.

Your role as an EBS Support Analyst (O2C) will include:

• Providing functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Project Billing, Project Costing, Project Management)
• Managing incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution
• Performing incident investigations, in-depth root-cause analysis, and driving permanent corrective actions across O2C processes, transactions, and accounting flows
• Ensuring operational stability by monitoring daily processes/configuration checks and supporting month end/year end close and promptly addressing operational issues to minimize impact
• Participating in SIT, UAT, and regression testing for patches, upgrades, and enhancements to ensure quality and readiness
• Maintaining high-quality documentation (test scripts, troubleshooting guides, ticket updates, knowledge-base content) to drive consistency and faster resolution
• Collaborating with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required
• Collaborating effectively within the support team, working constructively with peers, senior analysts, and technical teams to share knowledge and resolve issues efficiently
• Building and maintaining strong relationships with Finance users and process stakeholders through clear communication and a customer-focused approach

About you: Experience & Skills

• Experience working with Oracle E-Business Suite R12 or another ERP, including hands-on application support experience
• Experience with financial business processes and a foundational understanding of Oracle EBS processes, preferable within the Order to Cash (O2C) process area (Accounts Receivable, Project Billing, Project Costing, and Project Management)
• Demonstrates growing ownership of assigned ERP components, building capability through accountability, learning, and experience
• Appropriate decision-making authority to own outcomes and deliver effective end-to-end solutions within role scope
• Experience working with ServiceNow and Azure DevOps, with an understanding of ITSM/ITIL practices (Incident, Problem, Change, Service Request Management)
• Well-developed analytical and problem-solving skills, with the ability to interpret data, identify patterns, and troubleshoot issues effectively
• Works independently to prioritize workloads, manage competing demands, and handle escalations appropriately
• Working understanding of relational databases and basic SQL knowledge for troubleshooting (log analysis, data validation, interface monitoring)
• Excellent communication skills and strong customer focus, consistently delivering reliable support outcomes
• Bachelor's degree in IT, Finance, Economics, or equivalent relevant experience
• Fluent English & Romanian required, French an advantage (mandatory for Quebec-based roles)

Rewards & benefits

• Direct & permanent contract
• Hybrid way of working
• Flexible benefits, at your choice (meal tickets, holiday/cultural vouchers, courses, wellness, etc.)
• Easter & Christmas bonuses
• Private clinic medical subscription
• Number of vacation days based on seniority in company, additional personal days leave & free days for statutory holidays overlapping weekend days
• Free French language classes
• Employee Assistance Program (EAP) > free Emotional, Practical & Physical Support (Counselling, Mindfulness, New parents return to work, Legal & Financial, Life Coaching, Wellness etc.)
• Internal career opportunities, learning & development programs
• Team activities & events, online & offline
• Fun @Work CSR, Sustainability & Sport activities
• Flexible working schedule between 9:00 - 20:00, Monday to Friday