Customer Service (fluent Mandarin Speaker)

Customer Service Billback Staff

ATI Business Group is looking for a Customer Service Billback staff to assist one of our client's operations. You will track billback invoices and follow up with the suppliers, assisting the customers in using the client's tools and handling customer's billback inquiries.

Key Responsibilities:

1. Track, follow up, and collect billback invoices.
2. Proactively contact suppliers as needed to ensure payment of outstanding billback invoices.
3. Maintain precise records.
4. Assisting the customers with answering inquiries or using the client's tools
5. Carefully follow instructions and pre-established guidelines to perform assigned tasks.
6. Ensure that all work is processed according to the team's minimum standard.
7. Report any issues or system limitations to the direct supervisor.

Qualifications:

• Excellent communication skills in English and Mandarin
• Excellent analytical and numerical skills
• Have 2+ years of working experience in Customer Service with English communication skill
• Have a hospitality or travel industry background
• Willing to work in shifting mode, including public holidays
• Willing to work at Central Jakarta (Harmoni, Batu Tulis, Gambir) and BSD

Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients worldwide.