Project Coordinator II

IT Operations/Project Coordinator

The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.

Roles and Responsibilities:

• Work closely with the Facility providers and Smart Hands to drive the issues.
• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
• Assists with daily monitoring of the ticketing system and resolving them under defined SLA
• Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.
• Collaborates with various regional teams for ticket resolution.
• Assists with identifying trends or recurring problems and escalates to team lead for resolution.
• Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.
• Assists with identifying and collaborating on new process improvement opportunities.
• Communicate effectively, maintain and establish a good rapport team and client.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
• Attending and participating in client meetings as required.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• 2 - 4 years of work experience in logistics or project coordination/management
• Familiarity with Microsoft Excel and Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Preferred (but not required) experience and qualifications:

• Project Management qualifications
• Bachelor Degree or equivalent