Sales Coordinator

Sales Support/Customer Service Coordinator

The Sales Support/Customer Service Coordinator is responsible for supporting daily customer service operations, ensuring timely and effective communication with clients, and coordinating internal resources to resolve customer inquiries and issues. This role serves as a key point of contact between customers and internal teams to help deliver a positive and consistent customer experience.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems.
• Respond to customer requests promptly and professionally.
• Provide accurate information regarding products, services, processes, and timelines.
• Escalate complex or unresolved issues to appropriate teams.
• Track and monitor customer requests to ensure timely resolution.
• Coordinate with internal departments (operations, billing, sales, etc.) to fulfill customer needs.
• Maintain clear documentation of customer interactions and updates.
• Maintain customer records, logs, and service reports.
• Assist with preparing customer updates, reports, and service documentation.
• Support workflow tracking, case management, and service performance monitoring.
• Identify trends in customer issues and recommend process improvements.
• Help ensure service standards, response times, and communication expectations are met.
• Support initiatives to enhance customer satisfaction and operational efficiency.

Essential Skills

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of customer service, coordination, or administrative support experience (within an organization that has 100-1,000 employees).
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Experience with pivot tables, vlookups, and large spreadsheets within Microsoft Excel.
• Proficiency with Microsoft Office and customer management systems.

Additional Skills & Qualifications

• Experience in waste management or environmental company is a plus.
• Experience with Oracle ERP is beneficial.
• Skills in customer service, account management, sales support, invoicing, and handling purchase orders.

Work Environment

The position requires working onsite for 5 days a week within a team of 40 in the business unit. The company offers a stable work environment with significant tenure in the team, as the previous person in the role held the position for over three years.

Job Type & Location

This is a Contract position based out of Norcross, GA.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norcross, GA.

Application Deadline

This position is anticipated to close on Mar 6, 2026.