Project Coordinator I - Remote Eligible

Project Coordinator I

This position offers a dynamic opportunity to thrive in a fun and fast-paced environment. As a Project Coordinator, you will engage in extensive phone and email communication with customers, utilizing a variety of software tools to manage customer accounts, research policies, and identify effective solutions. You will work collaboratively within a team and communicate with other departments to ensure customer satisfaction.

Responsibilities

• Provide members with a personalized creative experience.
• Coordinate the entire lifecycle of member projects.
• Ensure stellar customer satisfaction at all times.
• Collaborate with Publishing teams to enroll members in the appropriate service package.
• Work with internal departments to deliver a quality product promptly.
• Utilize software systems to navigate and monitor customer accounts proactively.
• Meet all performance and quality metrics.
• Initiate and drive process improvement projects within the department to completion.

Essential Skills

• At least 2 years of experience in a corporate setting.
• Experience in customer service and working with high-volume processes.
• Working knowledge of Microsoft Office Applications.
• Ability to work weekends and overtime as required.
• Authorized to work in the US without sponsorship.

Additional Skills & Qualifications

• Associate's Degree required; Bachelor's degree preferred.
• Aptitude to quickly learn new systems and software.
• Strong organizational, multi-tasking, and follow-up skills.
• Excellent oral and written communication skills.
• Experience in project coordination and management.
• Experience providing customer support internally in a corporate setting.

Work Environment

The work environment can be remote if tasks are completed efficiently, although candidates must be based in Seattle and ready to go onsite as needed. The role involves a supportive team culture with opportunities for growth. The position is currently open as a backfill for maternity leave.

Job Type & Location

This is a Contract position based out of Seattle, WA.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 9, 2026.