Order Entry Customer Service Representative

Order Entry Customer Service Representative

We are seeking a dedicated Customer Support Representative to ensure a positive experience for clients by managing inbound communications, processing orders, and resolving inquiries across multiple channels, including phone, email, and fax. This role involves 20-30% phone communication, with the remainder through email or customer order entry systems.

Responsibilities

• Respond to customer inquiries regarding order placement, pricing, delivery timelines, invoices, product returns, and general support issues.
• Accurately enter and update purchase orders using an enterprise resource planning (ERP) system.
• Handle expedited order requests and follow up on delayed or lost shipments, including initiating claims and issuing credits when necessary.
• Process catalog orders and send relevant documentation such as invoices, order confirmations, and packing slips.
• Perform additional administrative or support tasks as needed.

Essential Skills

• Minimum of 2 years of experience in a customer service or support role.
• Strong data entry skills with a focus on speed and accuracy.
• Proficient in general computer applications; familiarity with ERP systems is a plus.
• Excellent verbal and written communication abilities.
• Professional and courteous phone demeanor.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving mindset with a proactive approach.
• Comfortable working in a dynamic, fast-paced setting.
• Collaborative team player.

Additional Skills & Qualifications

• High school diploma required; some college coursework preferred.
• Experience in a manufacturing or logistics environment is advantageous.
• Previous order entry or order processing experience.

Work Environment

The position is based in an office environment attached to a manufacturing/warehouse setting. It is 100% in-office with working hours from Monday to Friday, 8am to 5pm, with slight flexibility possible. The company values long-term employment and offers opportunities for growth and pay advancement, including yearly cost of living adjustments contingent upon company performance.

Job Type & Location

This is a Contract to Hire position based out of Franklin, Tennessee.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 17, 2025.