Logistics Customer Service

Logistics Customer Service

This role involves managing daily freight movements across North American fulfillment centers and associated networks. This is a great opportunity for individuals passionate about transportation and customer service to contribute to a high-growth area.

Responsibilities

• Provide tactical communication and account management with external customers, including carriers and vendors/suppliers.
• Pull and analyze data from various databases using tools such as Excel, Access, and SQL for ad hoc reporting.
• Review appointment and arrival data, making business decisions and process improvements based on findings.
• Communicate effectively both verbally and in writing, creating narratives of weekly findings and presenting them in review forums.
• Work within time constraints to meet critical business needs and measure performance activities.
• Lead initiatives to re-engineer business processes, identifying and eliminating defects to enhance transportation operations.
• Escalate problems or variances in data to relevant teams, ensuring resolutions are delivered.
• Develop performance metrics to drive business results.
• Scope out business and functional requirements for tech teams to create and enhance software systems and tools.
• Understand the business impact of trends and make informed decisions based on available data.

Essential Skills

• Strong customer service skills with an operations focus.
• Proficiency in MS Office Suite and Excel.
• Excellent problem-solving abilities.
• Experience in logistics, transportation, intermodal, supply chain, and freight.
• Ability to work independently in a high-pressure environment.
• Exceptional communication skills, both verbal and written.

Additional Skills & Qualifications

• Experience in transportation and logistics is a plus but not required.
• Customer service experience in conflict resolution and managing customer accounts.
• Analytical experience is beneficial, especially in resolving issues from various inputs.

Work Environment

This position requires working 100% in-office. Training hours are Monday through Friday, 8 am to 4:30 pm, for the first two weeks. After training, the hours remain Monday through Friday, 8 am to 4:30 pm.

Job Type & Location

This is a Contract to Hire position based out of Nashville, Tennessee.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Sep 30, 2025.