IT Support Specialist

IT Support Specialist

As an IT Support Specialist, you will be a core member of our technical support team, responsible for ensuring the seamless operation of our organization's IT systems. Your role encompasses providing hands-on support to end-users, maintaining, and optimizing hardware and software environments, and actively contributing to the overall efficiency and security of our IT infrastructure.

What you'll do:

• Respond promptly to IT support tickets/calls, offering effective solutions to hardware and software.
• Diagnose and troubleshoot issues, utilizing remote assistance tools or providing onsite support when necessary.
• Escalate complex problems to more engineer / management, maintaining clear communication throughout the resolution process.
• Install, configure, and deploy computer systems, peripherals, and software applications. Perform routine maintenance, updates, and patches.
• Ensuring routine backups are completed for desktop and laptop.
• Replace equipment that has an expired warranty.
• Assist and maintain asset management / inventory.
• Create and maintain detailed documentation for IT processes, configurations, and resolution. Keep documentation up to date with changes in system configurations and procedures.
• Train end users on new devices and technologies.

Requirements:

• Minimum of 3+ years of direct, relevant experience in IT support role
• Strong communication, customer service, and documentation skills
• Experience and knowledge with supporting Microsoft systems/devices, Apple devices, and laboratory device/computer.
• Experience with system remote management products, deployment tools, security suites, and ticketing system.
• Ability to execute an incident, request, and project from start to completion.
• Detail organized and deadline driven with the ability to track multiple incidents, requests, and projects simultaneously and prioritize accordingly.
• Excellent teamwork and ability to work unsupervised.

Work Environment:

· Rotating schedule every 2 weeks. 8am-5pm and 11am-8pm

· This is an on-site role in South San Francisco

Job Type & Location: This is a Contract position based out of South San Francisco, CA.

Pay and Benefits: The pay range for this position is $40.00 - $48.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in South San Francisco,CA.

Application Deadline: This position is anticipated to close on Apr 1, 2026.