Customer Service Supervisor

Customer Service Supervisor

Aston Carter is partnering with a leading food manufacturing company to identify a Customer Service Supervisor who will play a key role in maintaining and growing customer relationships. This position is ideal for someone with strong communication skills, attention to detail, and a passion for delivering exceptional service in a fast-paced environment.

Responsibilities

• Receive, process, and monitor customer orders from inception to delivery while communicating with numerous departments including production, shipping, purchasing, R&D, transportation, sales, pricing, quality, and regulatory.
• Ensure customer needs and issues are addressed promptly and satisfactorily.
• Utilize the SAP system to extract and process orders for entry into the internal system.
• Monitor and update orders based on production plans and plant capacity.
• Collaborate with Operations and Purchasing to ensure product availability.
• Oversee order fulfillment and transportation, ensuring timely delivery and proactive communication.
• Maintain daily interaction with customer personnel and coordinate with Sales to meet customer expectations.
• Manage day-to-day relationships with direct customer contacts and collaborate closely with Sales to manage overall customer requirements.
• Use conflict resolution and problem-solving skills to respond to customer inquiries and concerns accurately and courteously.
• Identify root causes, analyze data, and implement effective solutions.
• Participate in the creation, implementation, and monitoring of programs to enhance service levels, minimize customer complaints, and resolve issues.
• Perform other duties or special projects as assigned to meet key customer requirements.

Essential Skills

• Minimum of five years' experience in Customer Service.
• Strong communication skills, both written and oral.
• Strong analytical, reasoning, time management, and project management skills.
• General knowledge of Adobe applications, Microsoft Office, and Lotus Notes.
• Ability to coordinate multiple tasks in a fast-paced atmosphere with a sense of urgency.
• Strong organizational and management skills.

Work Environment

The role is based in a general office setting. The company values a culture of diversity and inclusion, encouraging a range of perspectives and ideas. Employees are engaged, goal-oriented, and enjoy what they do, contributing to a robust and collaborative environment.

Job Type & Location

This is a Permanent position based out of Chicago, Illinois.

Pay and Benefits

The pay range for this position is $70000.00 - $105000.00/yr. Newly Weds Foods offers a range of company benefits including health, dental, and vision insurance, a 401(k) retirement plan, paid time off and holidays, and an Employee Assistance Program (EAP). They also provide benefits such as tuition reimbursement, an employee incentive program, and parental/adoption leave, all designed to support employees both at work and in their family life.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.