Customer Service Specialist (tukwila, WA)

Customer Service Specialist

As a Customer Service Specialist, you will support our customer base by managing quote and order entries using the Epicor ERP system. You are expected to maintain high efficiency and quality in your daily workload. You should be capable of elevating issues to Account Manager and Sales Management when necessary and communicate effectively with customers and various departments, including Production and Engineering.

Responsibilities:

• Support customer base with quote and order entry in Epicor ERP system.
• Maintain a high level of efficiency, quality, and quantity in daily workload.
• Elevate issues to Account Manager and Sales Management as necessary.
• Communicate with customers, with frequency dependent on platform and workload.
• Collaborate with other departments such as Production and Engineering.
• Review and comprehend appropriate work instructions.
• Participate in ongoing training activities.
• Perform other job duties as assigned.

Essential Skills:

• 1 to 2 years of customer service experience.
• Proficiency in MS Office and data entry.
• Attention to detail.

Additional Skills & Qualifications:

• Strong communication and people skills.
• Quick learner with an open personality.
• Good organizational and planning skills.
• Ability to prioritize and handle urgent issues effectively.

Work Environment:

This position is 100% onsite in Tukwila/Southcenter with working hours from 8:00 AM to 4:30 PM. You'll gain exposure to the aerospace industry and work under a very engaging and supportive management.

Job Type & Location:

This is a Contract to Hire position based out of Tukwila, Washington.

Pay and Benefits:

The pay range for this position is $21.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Tukwila,WA.

Application Deadline:

This position is anticipated to close on Oct 2, 2025.