Customer Service Representative

Logistics Coordinator

We are seeking a detail-oriented Logistics Coordinator to join our team. This role involves managing data entry related to logistics and freight forwarding, providing customer service through email, and ensuring that all billing and communications are up to date. The position offers an opportunity to work in a dynamic environment with room for growth in various departments such as Sales, Ocean, and Billing.

The role is 100% onsite, with shifts from 8:00 AM to 5:00 PM, Tuesday through Saturday. The office offers a modern, renovated space conducive to a fast-paced work culture. Employees enjoy a one-hour unpaid lunch break. The company promotes a growth-oriented culture, investing in its employees and offering long-term career opportunities. Holiday pay is offered during the contract, with potential for bonuses. The company is a top-tier global freight forwarder, providing a stable and rapidly growing work environment.

Qualifications:

• Proficiency in Microsoft Excel and Word.
• 0-2 years of experience in retail or office environments.
• Strong customer service orientation.
• Proactive and self-motivated attitude.

Additional Skills & Qualifications:

• Bachelor's degree or relevant internship experience.
• Experience in logistics or a related field is a plus.
• Experience with ocean import processes is advantageous.

Responsibilities:

• Perform data entry for logistics and freight forwarding operations.
• Provide customer service support through email communication.
• Arrange pickups and transportation for customers, including trucking and carrier arrangements for air and ocean shipments.
• Maintain constant communication with customers to provide updates on shipment information.
• Coordinate with overseas offices to ensure smooth shipment operations.
• Ensure billing and email communications are current and accurate.

Job Type & Location:

This is a Contract to Hire position based out of Wood Dale, IL.

Pay and Benefits:

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Wood Dale, IL.

Application Deadline:

This position is anticipated to close on Mar 20, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.