Customer Service Representative

Customer Service Representative

Position involves supporting landowners across various business areas, collaborating with different departments to address issues, manage document control, and respond to inquiries. This role is integral in creating and maintaining strong relationships with interest partners and industry peers.

Responsibilities include: scanning documents into the internal database as needed, creating and monitoring Salesforce accounts and cases, preparing and mailing Change of Address and ACH forms, processing new and revised owner account data, answering incoming calls on the Owner Relations hotline, researching owner inquiries related to discrepancies in payments, interests, and settlements, confirming decimal interests by calculating various interest types, analyzing data to confirm leasehold HBP status using GIS Maps and other tools, reviewing lease documents to confirm lease terms, royalty percentage, gas price, deductions, and market enhancement, providing assistance to the legal department to resolve claims and civil matters, and handling other Land Department responsibilities as assigned.

Essential skills include: 0-2 years of commensurate experience in administrative roles with a customer service focus, a high school diploma or GED, ability to build strong relationships and excellent communication skills, both oral and written, ability to manage stressful situations to a positive outcome, professional demeanor with proven ability to work in a team environment across cross-functional teams, self-motivated with the ability to adapt and work under pressure, ability to prioritize workflow based on specific deadlines, demonstrated ability to positively influence peers to accomplish organizational goals, excellent organizational, communication, and problem-solving skills, and proficient computer skills, including MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications.

The work schedule is Monday to Friday, 8am-4:30pm with a 30-minute lunch break. The role offers a hybrid work environment with 3 days in the office and 2 days remote, located in Canonsburg, PA. A mandatory in-person training of 6 weeks is required.

The pay range for this position is $19.05 - $20.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), short and long-term disability, Health Spending Account (HSA), transportation benefits, Employee Assistance Program, and Time Off/Leave (PTO, Vacation or Sick Leave).