Customer Service Representative

Coordinator

We are seeking a dedicated Customer Service Representative to join our team and handle customer inquiries, process orders, and collaborate with our staff or contracted medical professionals to ensure accurate product ordering. The role involves monitoring inventory levels, communicating with purchasing and planning teams when stock is low, and interacting with both internal and external vendors and customers. You will also utilize our internal CRM system to document communications effectively. This position is characterized by a focus on quality interactions, with some calls lasting over 30 minutes and a significant volume of email correspondence.

Responsibilities

• Answer customer questions and address concerns.
• Process customer orders accurately and efficiently.
• Collaborate with staff or contracted doctors and nurses to ensure the correct products are ordered.
• Monitor inventory levels and communicate with purchasing/planning teams when stock is low.
• Communicate effectively with internal and external vendors and customers.
• Document communications using our internal CRM system.

Essential Skills

• Experience with ERP systems and CRM software.
• Strong customer service skills.
• 1-2+ years in a customer service or order entry role.
• Experience in the nutraceutical, pharmaceutical, or medical device industry is highly preferred.
• Overall understanding of purchase orders and product order forms.

Additional Skills & Qualifications

• Experience with inventory control and administrative support.
• Proficiency in Microsoft Office.

Job Type & Location

This is a Contract to Hire position based out of Irvine, CA.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irvine, CA.

Application Deadline

This position is anticipated to close on Mar 21, 2026.