Customer Service Representative

Customer Service Representative

The Customer Service Representative provides outstanding customer service both by phone and in person, while supporting the efforts of the outside sales team. You will assist contractors and retail customers with product selection and order processing, ensuring an error rate of less than 1% when entering customer orders into the system.

Responsibilities

• Provide outstanding customer service both by phone and in person.
• Assist contractors and retail customers with product selection and order processing.
• Accurately enter customer orders into the system with a target error rate of less than 1%.
• Review orders for accuracy in pricing, quantities, freight terms, and delivery details before finalizing.
• Process payments (cash, check, credit card) and balance daily transactions.
• Confirm and post invoices with strict attention to detail.
• Monitor open orders and proactively communicate updates.
• Load samples or small orders into customer vehicles as needed (up to 30 lbs.).
• Maintain detailed and accurate customer records in CRM.
• Support inventory counts and seasonal sales initiatives.

Essential Skills

• 2+ years of experience in Customer Service or Inside Sales.
• Proficiency in order entry and order processing.
• Strong communication skills.
• Familiarity with Microsoft Office and data entry.

Additional Skills & Qualifications

• Proficiency in Microsoft Navigation.
• Advanced skills in Excel.

Why Work Here?

We don't just sell products — we deliver quality, precision, and service our customers rely on. If you are highly detail-driven, accountable, and committed to accuracy, you will thrive here.

Work Environment

You will work in a team of 3 Customer Service Representatives, alongside a Sales Manager and Office Manager on-site. The role requires presence on-site 5 days a week during the first shift from 7:00 am to 4:00 pm ET.

Job Type & Location

This is a Contract to Hire position based out of Uxbridge, MA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Uxbridge,MA.

Application Deadline

This position is anticipated to close on Apr 21, 2026.