Customer Service Representative

Customer Service Representative

We are seeking a dedicated and efficient Customer Service Representative to join our team. In this role, you will serve as the Owners Relation Agent I, responsible for managing document control, facilitating account changes, and building relationships with interest partners and industry peers. You will work closely with various departments to address issues, manage inquiries, and ensure the smooth operation of owner relations.

Responsibilities:

• Scan documents into the internal database as needed.
• Create and monitor Salesforce accounts and cases.
• Prepare and mail Change of Address and ACH forms.
• Process new and revised owner account data.
• Answer incoming calls on the Owner Relations hotline.
• Create and maintain strong relationships with interest partners and industry peers.
• Research owner inquiries related to discrepancies in payments, interests, and settlements.
• Confirm decimal interests by calculating various interest types, including working interest, net revenue interest, NPRI, overriding interests, and Take in Kind (TIK).
• Analyze data to confirm leasehold HBP status using GIS Maps and other tools.
• Review lease documents to confirm lease terms, royalty percentages, gas prices, deductions, and market enhancements.
• Provide assistance to the legal department to resolve claims and civil matters.
• Perform other Land Department responsibilities as assigned.

Essential Skills:

• 0-2 years of commensurate experience.
• High school diploma or GED.
• Ability to build strong relationships.
• Excellent communication skills, both oral and written.
• Ability to manage stressful situations to a positive outcome.
• Professional demeanor and proven ability to work in a team environment across cross-functional teams.
• Self-motivated.
• Ability to adapt and work under pressure.
• Ability to prioritize workflow based on specific deadlines.
• Demonstrated ability to positively influence peers via actions and directives to accomplish organizational goals.
• Excellent organizational, communication, and problem-solving skills.
• Proficient in Microsoft Office Suite, including MS Word, Excel, PowerPoint, and Outlook, as well as cloud-based CRM applications.

Additional Skills & Qualifications:

• Oil and Gas background is preferred.
• 0-2 years in an administrative background with customer service experience.
• Diploma is required, but no degree is necessary.

Work Environment:

• The role operates on a Monday to Friday schedule from 8 am to 4:30 pm, with a 30-minute break.
• The work schedule includes three days in the office and two days remote in Canonsburg, PA.
• The position requires six weeks of mandatory in-person training.
• This is a long-term contract position with the potential for extension based on performance, and it may not have a defined end date.

Pay and Benefits:

The pay range for this position is $19.05 - $20.33/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Canonsburg, PA.

Application Deadline:

This position is anticipated to close on Oct 9, 2025.