Customer Service Representative

Order Entry Coordinator

We are seeking a dedicated Order Entry Coordinator to join our team located on the Northwest side of Indianapolis. This role is pivotal in processing digital orders, handling customer inquiries, and managing warranty claims to ensure smooth operations and exceptional customer service.

Responsibilities

• Answer calls during shift hours and address customer inquiries.
• Process digital orders from our website and other platforms.
• Manage customer call returns and take orders over the phone.
• Assist customers with shipment status, billing questions, and warranty claims.
• Handle payment and fraud issues related to orders.
• Manage invoicing at the end of each day.
• Become a subject matter expert in sales tax and Avalara, ensuring all forms are collected and uploaded accurately.
• Collaborate with the Finance team to resolve open Accounts Receivable issues.
• Ensure customer records are accurate and up-to-date across all systems.
• Communicate and partner with Operations and Sales teams.
• Support the Sales team as needed.
• Adhere to company policies and procedures, maintaining a safe and orderly work environment.
• Perform general office duties such as scanning, printing, and filing.
• Complete other tasks as assigned.

Essential Skills

• 1+ years of experience in Order Entry, sales support, or customer service.
• Excellent communication skills.
• Proficiency with computers and Microsoft Office.

Additional Skills & Qualifications

• Experience in Direct-to-Consumer operations.

Work Environment

Work hours are Monday to Friday, 7:30 a.m. to 4:30 p.m. or 8:00 a.m. to 5:00 p.m., with occasional Saturdays from 8 a.m. to 1 p.m. The position could become permanent after the busy season, depending on performance and call volume.

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis, IN.

Application Deadline

This position is anticipated to close on Mar 23, 2026.