Customer Service Representative - Remote Eligible

Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to provide exceptional phone support for inquiries from sales and healthcare professionals. This role requires engaging, interacting, and responding in a prompt, accurate, courteous, and poised manner to foster positive business relationships. The position supports the Sales Department by providing answers to questions generated via telephone, emails, and fax.

Responsibilities:

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage with customers and respond promptly, accurately, and courteously.
• Support the Sales Department by answering questions from various communication channels.
• Research and provide responses in collaboration with sales.
• Keep records of customer interactions, including details of inquiries, complaints, and actions taken.
• Determine charges for services and collaborate with Corporate Accounts Receivable for collection payments or billing arrangements.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing and enter contracts in the ERP system as required.
• Implement procedures to maintain accurate inventory records through proper billing and replenishment processes.
• Manage inventory shelf life and expiry records.

Essential Skills:

• Customer service expertise
• Proficiency in ERP systems
• Data entry skills
• Experience with inbound calls
• Proficiency in Microsoft Office
• Order entry experience

Work Environment:

This position is 100% remote, allowing flexibility and the comfort of working from home. The role requires the use of ERP systems and Microsoft Office for day-to-day tasks.

Job Type & Location:

This is a Contract position based out of Anaheim, CA.

Pay and Benefits:

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Jan 20, 2026.