Customer Service Representative

Remote Gate Agent

On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.

Skills: Microsoft Office, customer service oriented, phone etiquette, logistics, intermodal, call center, inbound call

Top Skills Details: Microsoft Office, customer service oriented, phone etiquette

Additional Skills & Qualifications: Qualifications: 1+ year of high volume (Call Center) customer support experience - Will consider strong retail customer service from companies such as SBUX or Restaurant industry. Strong job tenure required. Someone who can follow an SOP – strong problem-solving skills is a must! Experience with Microsoft Excel and keyboard shortcuts. Must be proficient in computers! Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Tempe, AZ.

Application Deadline: This position is anticipated to close on Oct 11, 2025.