Customer Service Representative (logistics)

Transportation Specialist

Join a pioneering team within the transportation network that is dedicated to building a platform and capability for successful carrier partners. This role plays a crucial part in ensuring that customer freight, regardless of size, is delivered quickly, accurately, and cost-effectively. We are focused on innovation and providing best-in-class service levels, striving to develop a world-class logistics process.

Responsibilities

1. Identify and resolve performance score discrepancies for the logistics network carrier base.
2. Partner with teams to identify and drive process improvements that enhance service, iterate technology, and boost carrier performance engagement and growth.
3. Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards to facilitate key business decisions across customer-facing programs.
4. Pull data from numerous databases using tools such as Excel, QuickSight, Hubble, SQL, and other data management systems.

Essential Skills

• 1-3 years of experience in dispute resolution, transportation, customer service, or a related field.
• Proficiency in Excel and Microsoft Office with basic computer skills.
• Effective communication skills and problem-solving abilities.
• Experience managing large data sets to drive performance and process improvements.
• Operational focus with no phone interaction required.

Additional Skills & Qualifications

• High school or equivalent diploma.
• Intermediate Excel skills, including pivot tables, charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.
• Preferred: 1+ years of experience in program management, logistics, operations, supply chain, transportation, or equivalent.
• Preferred: 1+ years of management experience.
• Bachelor's degree is a plus.

Work Environment

This position is 100% onsite with various shift schedules available: two positions from Sunday to Wednesday and two positions from Wednesday onward. The opportunity allows for learning and growth within the transportation teams, providing an entry-level corporate role that supports peak business ramps.

Job Type & Location

This is a contract to hire position based out of Nashville, Tennessee.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville, TN.

Application Deadline

This position is anticipated to close on Aug 30, 2025.