Customer Service Manager

Managed Customer Service Team Leader

Responsibilities

• Manage a team of 6 Customer Service Representatives
• Coach team and give feedback
• Develop a strong working rapport with our national customer base
• Strategically collaborate with customers, peers, and management
• Review customer requests and provide quotes to match their requirements
• Follow up via email and phone to determine the status of quotes
• Receive and enter customer orders accurately
• Coordinate shipping to meet customer expectations
• Effectively collaborate with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes
• Review and resolve any customer issues that may arise
• Commit to daily learning and give 100% effort

Essential Skills

• Strong computer skills, with emphasis on using Excel and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Exceptional oral and written communication skills
• Excellent phone call etiquette
• Aptitude to develop knowledge of all products and services offered
• Basic math knowledge with some geometrical functions

Additional Skills & Qualifications

• Previous experience with ERP systems is useful but not required
• Ability to read and interpret basic blueprints is desired but not required
• Possess some mechanical aptitude
• College, Community College degree, or online classes (certificate) is a plus but not required
• Enthusiasm, self-confidence, and a good attitude
• Dispatch experience preferred, but not required

Work Environment

The work environment is a professional office setting. The role involves using technologies such as SAP and Microsoft Office suite. The work schedule is Monday through Friday, from 7:00 AM to 4:30 PM. The dress code is business casual.

Job Type & Location

This is a Contract to Hire position based out of Lodi, California.

Pay and Benefits

The pay range for this position is $36.05 - $40.86/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lodi,CA.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.