Customer Service Immediate Hire

STCA/Customer Service

The STC Advocate role is a unique combination of various responsibilities, where you will be the face of our company. Since our purchase process is entirely online, meeting you to pick up the vehicle they are selling to us will likely be the first time a customer has met one of our employees face-to-face. You will have the freedom to ensure our customers have an extraordinary experience that is completely one of a kind.

Responsibilities:

• Deliver a uniquely special experience to each and every customer, embodying the spirit of our brand.
• Accurately and efficiently complete customer paperwork and take thorough notes in our customer tracking system.
• Prioritize safe driving and maintain a clean driving record in accordance with our CMV Driver Qualification policy.
• Assist other team members with various tasks as necessary.
• Drive a company-owned car to approximately 6-8 appointments daily at customer homes.
• Greet customers, evaluate the car they are selling, and facilitate paperwork on an iPad.
• Coordinate the tow to pick up the car from the customer's home and proceed to the next appointment.

Essential Skills:

• Customer service oriented with a passion for creating memorable experiences.
• Possess a valid Driver's License with a clean driving record for the past 5 years.
• 2+ years of customer-facing experience.
• Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
• Strong attention to detail and effective communication skills.
• Ability to read, write, speak, and understand English.

Additional Skills & Qualifications:

• High School Diploma or equivalent.
• Goal-oriented, enthusiastic, and self-motivated.
• Team player with an understanding of the value of teamwork.
• Energy and drive to accomplish goals and meet deadlines.
• Sense of humor and passion for the customer experience.
• Interest in working in a fast-paced environment and having fun while doing it.

Work Environment:

You will work in both indoor and outdoor environments, which may expose you to inclement or extreme weather. Your role will involve time spent in the office as well as on the road. Training may vary, so clear communication during the screening process is important. Our workplace is dynamic and fast-paced, requiring bright individuals ready to take on new challenges. In addition to your professional duties, you'll have opportunities to relax with activities like ping pong and corn hole tournaments. The hours and pay rate vary based on location, and some positions may be contract or contract-to-hire. This temporary role is expected to last from January 27th to April 10th, but it may be shortened or extended based on market needs. If hired directly, there may be opportunities for growth and a potential for a performance-based bonus. Pay rate will be based on the location and market.

Job Type & Location:

This is a Contract position based out of Sanford, FL 32772.

Pay and Benefits:

The pay range for this position is $17.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Sanford, FL 32772.

Application Deadline:

This position is anticipated to close on Jan 23, 2026.