Customer Service Coordinator

Customer Service Coordinator (Hybrid Role)

Naperville Area | Hybrid Schedule

Are you someone who enjoys helping others, solving problems, and keeping things organized? This is a great opportunity to bring your customer service skills into a fast-paced, team-oriented environment where you'll make a real impact every day.

Why You'll Love This Role

• Hybrid work schedule after training (work from home Mondays & Fridays)
• Supportive, collaborative team environment
• Modern office with growth opportunities
• A role that blends customer interaction and coordination work

Schedule

• Training (2–4 weeks): Monday–Friday, 8:00 AM – 4:30 PM
• Regular shifts (based on need but will stay consistent):
  • 9:00AM - 5:30 PM
  • 9:30 AM – 6:00 PM
  • 10:00 AM – 6:30 PM

What You'll Do

As a Customer Service Coordinator, you'll serve as a key point of contact supporting both customers and service partners. You'll ensure requests are handled efficiently while delivering a high level of service and communication.

In this role, you will:

• Respond to customer and partner inquiries via phone and email
• Handle a moderate call volume (10–25 calls per day, inbound and outbound)
• Coordinate service requests and ensure timely follow-up and resolution
• Track and manage open requests, providing updates and status details
• Problem-solve when challenges arise and find solutions that meet customer needs
• Communicate with internal teams to keep workflows running smoothly
• Maintain accurate records and update systems with customer interactions
• Assist with onboarding or coordinating new service partners when needed
• Help prioritize urgent requests and ensure they are addressed quickly

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Warrenville, IL.

This position is anticipated to close on Jun 3, 2026.