Customer Service Coordinator
Aston Carter
Customer Service Coordinator
Schedule: Monday–Friday, 8 AM–5 PM
HYBRID- 3 days work from home - 2 days onsite in Gainesville, VA
Key Responsibilities
- Coordinate and execute customer vehicle relocation orders with accuracy and efficiency
- Schedule pickups and deliveries, ensuring all instructions are followed precisely
- Oversee additional services such as vehicle detailing, titling/registration, and storage placement
- Communicate clearly and promptly with staff and independent contractors via email, phone, and CRM
- Maintain accurate records in CRM, including timely updates and document uploads
- Ensure compliance with company policies and DOT regulations
What We're Looking For
- Strong customer service skills and a proactive communication style
- Confidence in decision-making and ownership of responsibilities
- Effective time management and multitasking abilities
- Comfort with CRM systems and advanced computer skills
- High school diploma required; inventory experience is a plus
- Minimum typing speed of 37 WPM and proficiency in Microsoft Excel
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Gainesville, VA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.