Customer Service Assistant

Customer Service Assistant

This position begins primarily with order entry tasks and gradually expands into more complex customer support and account management responsibilities as you grow within the role. You will start by answering incoming calls promptly, maintaining accurate account information, and working collaboratively with team members to achieve company goals.

Responsibilities:

• Answer incoming calls by the third ring.
• Maintain and update accurate account information in the system.
• Collaborate with team members to achieve company objectives.
• Identify and suggest improvements to departmental procedures.
• Address workplace issues proactively.
• Receive and enter customer orders into the system.
• Inform customers of backorders and substitutions.
• Follow up on backorders and open orders.
• Implement actions to remedy losses and encourage positive outcomes.
• Maintain organized paperwork for open orders.
• Notify customers of contract expirations and price changes.
• Enter new customer information into the system.
• Check inventory and anticipated production to set expected ship dates.
• Communicate order acknowledgements via email or fax to customers.
• Resolve customer inquiries related to finished goods inventory.
• Print open order reports weekly and select orders to ship.
• Determine the necessity for partial shipments.
• Prepare packing slips for logistics staff.
• Confirm pricing agreements with Territory Managers via email or fax.
• Assign RGA numbers and process returns for customers.
• Manage the main phone line, route calls, and take messages.
• Receive and route incoming mail, emails, and faxes.
• Generate letters and fax correspondence as requested.
• Perform additional administrative duties as assigned by management.
• Contribute to team efforts by completing assigned projects.
• Communicate effectively with production, purchasing, quality, and management.

Essential Skills:

• 1-2 years of experience in order entry or processing purchase orders.
• Proficiency with ERP systems; familiarity with Epicor is beneficial but not required.
• Proficient in Microsoft Office, specifically Excel and Outlook.
• Strong customer service skills and experience in order processing.
• Excellent administrative support and data entry skills.

Additional Skills & Qualifications:

• Experience in the hospital or medical device industry is a plus.

Work Environment:

The position is 100% onsite at a medical device company specializing in single-use surgical products. The team consists of six diverse individuals ranging from ages 19 to 60, working in a high-volume order environment. While the focus is on productivity, the team maintains a friendly atmosphere. Work hours are flexible, with start times ranging between 7:00 AM and 8:00 AM, as long as consistency is maintained.

Job Type & Location:

This is a Contract to Hire position based out of Placentia, CA.

Pay and Benefits:

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Placentia, CA.

Application Deadline:

This position is anticipated to close on Jan 22, 2026.