Customer Account Coordinator

Customer Account Specialist

Serve as the primary contact for customers requesting new utility installations, guiding them from initial inquiry through service activation. Ensure a seamless, customer-focused experience by coordinating internally and proactively managing each order.

Responsibilities

• Act as the single point of contact for customers, providing updates, addressing inquiries, and ensuring clear communication throughout the new install process.
• Collaborate with internal departments (distribution, billing, construction) to schedule and complete installations, maintaining accurate records in CRM and proprietary systems.
• Educate customers on utility services, energy efficiency, and future needs (e.g., EV chargers, expansions), aiming to anticipate and resolve issues before they arise.
• Track and manage multiple orders daily (average 5 new orders per day), following up on active projects and ensuring deadlines are met.
• Contribute to process improvements, with a long-term vision for a transparent, trackable customer experience (e.g., order status tracker).
• Build strong working relationships with internal teams, influencing and collaborating to resolve challenges and deliver results.
• Mentor and guide new team members, share best practices, and foster a cooperative, problem-solving environment.
• Adjust work activities based on customer needs and time constraints, occasionally flexing hours to accommodate customer schedules.
• Assist in scheduling jobs, planning project activities, and ensuring safe, effective communication of project details.
• Be flexible to support the customer support team during times of high call volume during power outages.

Essential Skills

• 2+ years of utility industry experience with a Bachelor's Degree, 4+ years related experience with an Associate degree, or 6+ years related experience with a high school diploma/GED.
• Experience in a role that interacts with customers.
• Relevant industry experience in Construction, ACE, Telecommunications, Utilities, Manufacturing, etc.
• Proficiency in any CRM software and MS Office applications.

Additional Skills & Qualifications

• A degree would be advantageous.

Work Environment

Corporate office environment, Monday through Friday, 8am-5pm with some flexibility on start time. Recognized as a top employer in Indiana, this position offers a great opportunity to eventually become a full-time employee with excellent benefits, including a pension program.

Pay and Benefits

The pay range for this position is $28.48 - $28.48/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fort Wayne, IN.

Application Deadline

This position is anticipated to close on Oct 13, 2025.