Client Service Specialist

Customer Relations Representative

The Customer Relations Specialist is responsible for facilitating and coordinating all services to ensure customer satisfaction while supporting the company and Management Team Members. Primary responsibilities are assigned by the Customer Relations Manager, and the role involves proactively ensuring smooth team operations and effective collaboration.

Responsibilities:

• Maintain confidentiality in all aspects of customer, vendor, and staff information.
• Promote and maintain sustainable relationships and trust with customers through open and interactive communication.
• Identify and assess customer needs to achieve satisfaction.
• Maintain communication between all departments to ensure production plans support customer promise dates.
• Work closely with purchasing to ensure availability of components to meet purchase order requirements and quoting initiatives.
• Identify and resolve issues to ensure supply continuity and adherence to customer delivery schedules.
• Handle customer complaints and collaborate with the team to provide appropriate solutions; follow up to ensure resolution.
• Responsible for customer order execution, including price review, delivery, and release requests from receipts to entry into the Enterprise Resource Planning (ERP) system.
• Analyze customer open orders, forecast, and shipping requirements.
• Maintain updated information for purchase orders, price, and revision changes in ERP.
• Manage the shipping schedule, shipping documents, and ensure pick-ups are met.
• Prepare responses to correspondence containing routine inquiries as required.
• Support the training of Customer Relations Associates and create a team environment that fosters engagement and collaboration.
• Follow policies and procedures of the Quality Management System (QMS).
• Perform any other duties as assigned.

Essential Skills:

• Experience in providing customer service support.
• Experience within the Manufacturing Industry.
• Experience with an ERP system (Epicor Preferred).
• Excellent organizational skills and attention to detail.
• Excellent verbal, written communication, and presentation skills.
• Demonstrates patience, empathy, and a great attitude.
• Ability to interact with staff at all levels and multi-task in a fast-paced environment.
• Ability to problem solve quickly and prioritize daily tasks according to their importance.

Additional Skills & Qualifications:

• High school diploma or equivalent.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• At least 3 years of experience providing support and the ability to handle a wide range of external and internal customer support and related tasks.
• Able to work independently with little or no supervision.

Work Environment:

The position is fully onsite, Monday to Friday, from 8 AM to 4:30 PM. The employee will occasionally work near moving mechanical parts and may be exposed to wet and/or humid conditions, ambient air, fumes, or airborne particles. The company is currently growing and creating opportunities for career development, having recently moved to a brand new facility in Allendale, NJ.

Job Type & Location:

This is a Permanent position based out of Allendale, New Jersey.

Pay and Benefits:

The pay range for this position is $52000.00 - $60320.00/yr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Allendale, NJ.

Application Deadline:

This position is anticipated to close on Oct 21, 2025.