Account Manager

Aftermarket Account Representative

This role involves promoting, marketing, and selling products and services, including pump repairs and preventative maintenance agreements. The position requires engaging with prospective and current customers to drive sales and ensure customer satisfaction.

Responsibilities:

• Conduct 8-9 sales calls per day, 3-4 days per week, to engage with prospective and current customers.
• Sell a minimum of 12 preventative maintenance agreements per month.
• Qualify leads and perform follow-ups to build and maintain a consistent sales pipeline that meets performance goals.
• Collaborate with cross-functional teams, including sales support in estimating and project management, to ensure seamless project execution.
• Accurately submit orders to the inside support team following established procedures.
• Coordinate with estimating and engineering teams to finalize project pricing and selection of appropriate pumps.
• Conduct on-site visits to customer locations, including job sites, for equipment inspections and sales presentations.
• Recommend product and service improvements based on project requirements and customer needs.
• Maintain detailed records of area and customer sales to provide historical data and ensure consistency in reporting.

Essential Skills:

• Customer service
• Account management
• Sales experience
• Data entry
• Outbound calls

Additional Skills & Qualifications:

• Experience with CRMs, specifically NetSuite.
• 2+ years sales experience

Work Environment:

The work environment offers a family-oriented culture with a smaller team of about 70 employees, promoting long tenure and strong team dynamics. The workday begins between 7 am and 8 am, with client visits scheduled on some days. On days without client visits, remote work is possible, concluding around 5 pm.

Job Type & Location:

This is a Permanent position based out of Frederick, MD.

Pay and Benefits:

The pay range for this position is $75000.00 - $85000.00/yr. Shafer, Troxell & Howe (STH) offers a competitive benefits package including Medical, Dental, & Vision insurance, a 401(k) with company match, Paid Time Off (PTO), paid holidays, company-paid life insurance, disability, and a focus on professional development with a team-oriented culture, with specific job listings highlighting perks like flooring discounts and educational support. As an insurance agency, they also help other companies design their benefits plans, covering health, life, disability, and retirement options.

Workplace Type:

This is a hybrid position in Frederick, MD.

Application Deadline:

This position is anticipated to close on Feb 28, 2026.