Account Manager

Account Manager Needed To Sit Onsite In Austin, TX

In this individual contributor role, you will own a portfolio of Hub Delivery Partners across delivery stations in your assigned region. You will develop and execute territory plans that drive partner launch success, sustained high performance, and retention while collaborating cross-functionally with Station Operations Managers and Program Managers to solve complex problems in an evolving last mile delivery network.

Responsibilities:

• Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations.
• Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks.
• Monitor performance trends and implement proactive interventions to prevent deactivation.
• Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams.
• Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders.
• Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations.
• Identify workflow inefficiencies and formulate network-level operational improvements.
• Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points.
• Partner with planning teams on volume forecasting and capacity optimization.
• Support partner scaling initiatives while maintaining quality standards.
• Analyze territory performance data to identify expansion opportunities and risk mitigation.

Essential Skills:

• 2+ years of sales or account management experience.
• Experience with Excel and CRM.
• Experience analyzing data and best practices to assess performance drivers.

Work Environment:

The role is based on-site in Austin, requiring presence five days a week. Join a team contributing to one of the fastest-growing programs with a long-term contract and the potential to convert to a full-time employee.

Job Type & Location:

This is a contract position based out of Austin, TX.

Pay and Benefits:

The pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Austin, TX.

Application Deadline:

This position is anticipated to close on Mar 13, 2026.