Account Manager

Account Manager

Join our dynamic team as an Account Manager, a role that ideally suits individuals with a marketing experience, though it is not a strict requirement. This position is within the publishing sector and focuses on providing exceptional customer service and communication to authors and publishing partners. The successful candidate will be highly motivated, customer-centric, and possess excellent verbal and written communication skills.

Responsibilities

• Effectively communicate with and support global authors and publishing partners.
• Partner cross-functionally with business teams to create new policies and processes for a better publishing experience.
• Represent authors' best interests at every step in the publishing process.
• Assist in sourcing and utilizing appropriate technology to enhance service provided to stakeholders.

Essential Skills

• Strong verbal and written communication skills.
• Familiarity with Salesforce.com and Excel.
• Experience managing a reactive, ticket-based request system.
• Ability to prioritize work effectively and efficiently.

Additional Skills & Qualifications

• Bachelor's Degree required.
• 2+ years previous experience in account management, customer service, relationship management, or publishing environment.
• Experience with Microsoft Office products and applications.
• Experience in and/or knowledge of the publishing industry is a plus.
• Excellent written and verbal communication skills.
• Proven experience in prioritizing and multitasking.
• Experience in identifying opportunities to simplify or automate complex processes.
• Excellent time management, organizational skills, and attention to detail.

The role is based onsite in Seattle, WA, with a standard work schedule of Monday to Friday, 40 hours per week. The position is part of a supportive and collaborative team, interacting with various business functions including PR, Marketing, Legal, and Design. The work environment is highly customer-centric, requiring collaboration with cross-functional and global teams to support author relations and connect authors with new readers.

This is a Contract position based out of Seattle, Washington (FULLY ONSITE).

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Seattle,WA.

This position is anticipated to close on Oct 2, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.