Account Coordinator

Coordinator

The Coordinator is responsible for managing and scheduling delivery orders and requests from customers. This role involves exercising discretion and independent judgment when handling customer requests, scheduling, and informing dispatch. The Coordinator must enter all orders into the computer system for dispatch, requiring specialized training and experience in the transportation industry.

Responsibilities

• Receive and schedule all delivery orders and requests from customers.
• Exercise discretion and independent judgment when handling customer requests and scheduling.
• Enter all orders into the computer system for dispatch, requiring specialized training and experience in the transportation industry.
• Ensure rail billing is in place before containers are delivered to the railroad and validate in-bond documentation with US customs if necessary.
• Verify bookings are released at depots for export moves and trace import containers on the rail to confirm delivery is made by the last free day.
• Prepare customer reports and tracking/tracing as required, such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notify Cargo Specialist Supervisor/management of all service failures.
• Propose and implement solutions to improve overall customer service.
• Create and update location profiles in the computer system.
• Work as a dispatcher as volume/vacation schedule dictates.
• Complete other projects as assigned by management.

Essential Skills

• Customer service
• Dispatching
• Proficiency in Excel database
• Scheduling coordination
• Communication of customer delivery needs and appointment dates/times
• Quoting rates to customers
• Relating service requirements

Additional Skills & Qualifications

• Data entry skills
• Good communication and organizational skills
• Experience with email and general office duties
• Innovative mindset
• Knowledge of port and rail operations
• Understanding of US customs
• Experience in the trucking industry

Work Environment

The role is based onsite in a corporate environment, working within a cubicle setting. The position offers opportunities for growth within the organization.

Job Type & Location

This is a Contract to Hire position based out of Collierville, Tennessee.

Pay and Benefits

The pay range for this position is $26.44 - $28.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Collierville, TN.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.