Customer Service Professional

Customer Service Professional

Are you high energy? Do you have exceptional people skills? Have you gone above and beyond to provide outstanding customer service?

Customer service is our highest priority. The Customer Service Representative (CSR) is the key contact and internal representative of our company to our customers. This position is the lead in providing five star service to our clientele of corporate travelers, pilots, private plane owners, business partners, and the aviation community. This individual must meet and aim to exceed customer needs and expectations to achieve world-class levels of customer service.

Key Duties and Responsibilities:

• Facilitate the arrival, parking, fueling, loading, and departure of aircraft
• Assist customers with requested services such as hangar space, hotel accommodations, car rental, catering, etc.
• Process fuel transactions and customer purchases
• Contact customers to respond to inquiries

Requirements:

• Excellent customer service, organization, and communication skills
• Flexibility with your schedule is a must
• Basic computer and keyboarding skills
• Telephone etiquette

Ideal candidate to possess the following work style:

• Desire to be part of a team
• Professional in appearance and mannerisms
• Able to develop a friendly rapport
• A sincere desire to assist customers
• Pleasant with others on the job and displaying a friendly attitude
• Reliable, responsible, and dependable
• Ability to handle conflict
• High level of attention to detail
• A willingness to take on responsibilities and challenges
• Proactive to others' needs

Astin Aviation Benefits

Astin Aviation offers a comprehensive benefits package including medical, vision, dental, and 401k plan for full time employees.

As an Equal Opportunity Employer, Astin Aviation encourages applications from all qualified individuals.