Customer Service Support

Assurant Job Opportunity

Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So, connect with us. Bring us your best work and your brightest ideas, and we'll bring you a place where you can thrive.

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education
• Cultural day off to celebrate what's important to you
• International and local mentoring programs
• Diversity panels and employee resource groups
• Hybrid work model – 3 days onsite, 2 days remote in new modern offices
• 2 mental health recharge days per year
• Annual health & wellbeing allowance to contribute to your overall wellbeing
• Volunteering opportunities to give back to a cause that is important to you

What's the role about?

Reporting to the Customer Service Manager, this fixed-term 12-month role is designed to provide vital support to our Customer Service team during peak periods and key projects. This is a part-time position, offering approximately 20 hours per week. You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. You'll support both internal teams and external dealer partners by ensuring smooth operations, accurate reporting, and efficient administration. This is a primarily non-phone-based role with occasional phone support during peak times. This role offers flexibility—we're open to working arrangements that suit your lifestyle, as long as they fall within regular business hours. Whether you prefer mornings, afternoons, or a split schedule, we'll work with you to make it happen.

About you:

• Proven experience in administrative or customer service support roles
• Experience working in a motor insurance environment, with an understanding of insurance products and regulatory frameworks
• Strong organizational and multitasking abilities
• Underwriting experience is highly advantageous
• Proficiency in Microsoft Office Suite
• Excellent written communication skills
• Ability to work independently and as part of a team

To apply: Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now! We will be reviewing applications as we receive them and encourage you to apply early.