Founding Customer Success Lead

Founding Customer Success Lead

We're hiring our Founding Customer Success Lead to build and scale the systems that keep our customers thriving. You'll be the bridge between our users and our product — leading a small but mighty team, designing the playbooks and tools that make our customers obsessed with Assort, and shaping how Customer Success works as we scale 3x.

Build the foundation for Customer Success at Assort Health — hire, train, and lead the early CS team members from 0→1.

Measure what matters — partner cross-functionally with Agent Product & Engineering to track adoption, retention, and outcomes to continually raise the bar.

Translate feedback into action — collaborate closely with Product, Engineering, and Operations to ensure customer insights shape everything from early project scoping to full adoption and value realization.

Create scalable systems — design data-driven processes, playbooks, and tooling for efficient and exceptional implementations.

Be the face of Assort — build deep relationships with clinic operators and partners who rely on us every day.

2+ years of people management experience — you know how to grow and motivate a team.

2+ years in Customer Success or Account Management.

A builder's mindset — you've set up systems, processes, or teams from scratch.

You thrive in fast-moving, ambiguous environments and turn chaos into structure.

Strong communicator and empathetic problem solver.

Experience in healthcare or working with clinical customers.

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically:

Back to basics

Accessibility for all

Always accountable

Relentless resilience

Ship fast, ship often