Customer Service Manager

Customer Service Manager

Summary/ Purpose: This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training.

Position Responsibilities/Accountabilities:

• Responsible for Service Department personnel to include Cashiers, Baggers, Booth Clerks and Moneyroom Clerks.
• Interview, hire and train front end employees.
• Money handling skills to perform balance checks.
• Scheduling.
• Must have flexible availability.
• Ability to multi-task.
• Strong Customer Service skills.
• Computer Knowledge.
• May be required to perform other duties as assigned to meet business objectives.
• Knowledge and responsibility to facilitate company policies and procedures.
• Perform any other duties requested by store manager.

Essential Skills & Experience:

• Ability to maintain a high level of confidentiality
• Manage multiple conflicting priorities
• Organizing and coordinating skills
• Computer knowledge of Microsoft
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management

Reporting To This Position:

• Cashiers
• Baggers
• Booth and Moneyroom Clerks

Physical Demands & Work Environment:

• Work is normally performed in a typical retail work environment
• Ability to lift weights up to 75 pounds. (20 – 40 lbs lifting frequently)
• Ability to stand for long periods of time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.