Customer Service Representative

Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Customer service associates help customers over the phone or via email, and in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Essential duties and responsibilities:

• Act as the first point of contact for customers visiting the office.
• Answer multi-line phone system.
• Update homeowner and association information in software and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Handle postage, opening and distributing of mail.
• Preparation of customer informational packets
• Order supplies
• Other duties as assigned.

Knowledge and skills:

• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained.
• Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in group setting.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.

Requirements:

• Education and experience: High School Diploma or GED Required At least one year of directly related or closely related experience.
• Working conditions: Typical office environment Frequent social interaction.
• Requirements: Must pass background check Must pass drug test Minimum of 2 years experience in customer care/relations Minimum of a High School Diploma Experience in HOA Management is a plus but not required Must possess a valid Drivers License Must possess reliable transportation.
• Physical requirements: Must be able to sit, stand, walk, kneel, reach with hands and arms, stoop, crawl, talk, hear, push, pull, grasp, use hands and fingers, have clear vision and lift up to 15 pounds.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.