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Application Support Analyst
Provide first- and second-line ERP support to Baseplan customers, resolving complex application queries.
Nevada, United States
Mid-Level
$75,000
– 85,000
USD / year
yesterday
AssetWorks
Provides enterprise asset management and integrated workplace management software for organizations to track, maintain, and optimize physical assets and facilities.
3 Similar Jobs at AssetWorks
Customer Service Representative
Baseplan Software is a well-established and fast-growing ERP Software Company providing equipment and rental management software for a diverse range of market leading customers. The role will be in our busy and dynamic Customer Service team providing exceptional first- and second-line functional support for Baseplan customers.
Responsibilities
- Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application queries, training, reports, user documentation).
- Maintain a high degree of customer service for all queries, providing concise and accurate information
- Prioritize Customer issues and escalate business critical issues in a timely manner
- Contribute solutions to the FAQ database
- Direct complex queries to the correct queue for resolution
- Identify chargeable activities
- Effectively communicate with all team members
- Ensure administration, such as time sheets are completed timely and accurately
Skillset Requirements
- Excellent English verbal & written communication skills.
- Strong Customer Service focus
- Excellent attention to detail and ability to solve problems.
- Logical Decision making and ability to take initiative.
- Must be organized & display good time management skills.
- Ability to work with interruptions & multi-task.
- Strong sense of achievement (results and delivery oriented).
Experience Requirements
- Experience working with ERP systems.
- Understanding of business and accounting processes.
- Experience using Jira Software
- Experience in the Rental and/or Equipment Servicing industries.
Miscelaneous
- Must be a US Citizen or Green Card Holder. Unfortunately, we cannot sponsor visas at this time.
- Salary range: $75,000 - $85,000 predicated upon experience
Worker Type: Regular
Number of Openings Available: 1
Application Support Analyst
Nevada, United States
$75,000
– 85,000
USD / year
Technical Support
About AssetWorks
Provides enterprise asset management and integrated workplace management software for organizations to track, maintain, and optimize physical assets and facilities.