Javabatch Technical Operations

Job Title

Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution.

Responsibilities:

• Monitors and supports the information technology and systems infrastructures.
• Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
• Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
• Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Runs tests on and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.
• Effectively creates and maintains relevant systems documentation and user guides.
• Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
• Reviews the problem management register and identifies actions.
• Interest or motivation to learn and apply scripting methodologies to automate tasks.

Minimum Qualifications:

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 0-3 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills:

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience preferred with cloud infrastructure, digital workspace, and storage technology